Cancellations & Returns

Orders at thedopebox are usually auctioned immediately on receipt of order and as all of the products sold on the thedropbox website are custom made it is not possible to cancel an order once it has been purchased. We would strongly advise that you carefully check your order details before confirming your purchase.

However, we understand that sometimes mistakes happen and we want all of our customers to be satisfied so, of course, where it is possible, if you contact us quickly, we will do our best to cancel an order before it is entered into production. 


Because all of our products are custom made we cannot accept returns except in the case of production errors or delivery damage.